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Privacy Policy


When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.


How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@rawchifood.com or mailing us at: Rawchi Food, Unit 2, Monk Heath Hall, Chelford Rd, Nether Alderley, Cheshire, SK10 4SY.


We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


Our online store is hosted on our host's webserver. Your data is stored through their secure data storage and databases on a secure server behind a firewall.


Your payment is handled directly by our third party payment gateway provider, Cardsave. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. At no time do we 'see' or store your payment card data, only Cardsave 'see' and process this.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.


When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is handled only by our third party payment provider and encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, they follow all PCI-DSS requirements and implement additional generally accepted industry standards.


Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

__utma - used by Google Analytics. Each unique browser that visits a page on the site is provided with a unique ID via the __utma cookie. In this way, subsequent visits to the website via the same browser are recorded as belonging to the same (unique) visitor. Thus, if a person interacted with the website using different browsers, the Analytics reports would track this activity under two unique visitors. Similarly if the same browser were used by two different visitors, but with a separate computer account for each, the activity would be recorded under two unique visitor IDs. On the other hand, if the browser happens to be used by two different people sharing the same computer account, one unique visitor ID is recorded, even though two unique individuals accessed the site.

__utmb, __utmc - used by Google Analytics to establish a session. If either of these two cookies is absent, further activity by the user initiates the start of a new session.

__utmz - used by Google Analytics. When visitors reach the site via a search engine result, a direct link, or an ad that links to the page, Google Analytics stores the type of referral information in the __utmz cookie. The parameters in the cookie value string are parsed and sent in the request. This cookie gets updated with each subsequent page view to the site, thus it is used to determine visitor navigation within the site.

fes_uid - used by the online store to track a customer order.


By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@rawchifood.com or by mail at:

FAO Privacy Compliance Officer, Rawchi Food, Unit 2, Monk Heath Hall, Chelford Rd, Nether Alderley, Cheshire, SK10 4SY.

small changes. big difference.


*The statements made relating to foods and in particular superfoods are made from Renee's personal studies into the healing effects specific foods can have on the body and guidance from respected leaders in the field of healing with whole foods. None of the claims, products, or programs from this site have been evaluated by a government health body. The advice given is not intended to diagnose, cure or prevent any disease OR act as a substitute for a face to face consultation with a qualified medical doctor and as such, should not be construed as medical advice. Should you have any persistent symptoms or problems, please consult your doctor.


Content copyright of Raw Chi Food © 2018.
Photography copyright of Jo Doran © 2018.
Site design by Underscore/SysExcel.

No part of this website may be reproduced without prior consent of Raw Chi Food.

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